Join

Our Team!

Now Hiring

Are you outgoing, personable, and hospitality driven? If these qualities fit your description, we’d love to have you join our team! The Lagoon is currently hiring seasonal associates for a range of positions. Please apply below.

  • Our Locations

    The below positions are available at either Epperson Lagoon in Wesley Chapel, or Southshore Bay in Wimauma, Florida. Please select the location you would like to apply for.
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Job Descriptions

Water Quality Technician

Maintain appropriate and expected cleanliness level of lagoon environments in an organized and positive working environment.

KEY RESPONSIBILITIES:

  • Daily clean all scum lines, beaches and swim zones
  • Check and record ORP, NTU, chlorine and pH levels daily.
  • Clean cartridge filters daily.
  • Actively maintain interior and exterior of lagoon.
  • Required preventative maintenance on cleaning cart and manual vacuums.
  • Knowledge of proper use of cleaners and maintenance equipment.
  • Follow daily cleaning schedule provided.
  • Other duties assigned by supervisor.

KNOWLEDGE / SKILLS / ABILITIES:

  • Experience working in aquatic/pool industry preferred but will train accordingly.
  • Maintain a professional work environment at all times.
  • Must be able to swim.
  • Ability to interpret, adapt and apply guidelines and procedures.
  • Ability to work independently and utilize initiative, ability to be organized and to meet deadlines.
  • Ability to react calmly and effectively in emergency situations.
  • Possesses verbal and written communication skills.
  • Possess knowledge of cleaning chemicals and usage.
  • Ability to work outdoors in the heat for prolonged periods of time.
  • Attention to detail.

PHYSICAL DEMANDS:

Environmental Exposures

  • Exposure to aquatic related chemicals
  • Exposure to extreme conditions hot/cold
  • Exposure to moving parts
  • Exposure to excessive sunlight

Physical Requirements

  • Medium work – exert up to 50lbs force occasionally & up to 30 lbs frequently.
  • Stand for prolonged periods of time.
  • Use of ladders/steps occasionally
  • Proper balance

Lagoon Admissions

Works in Ticket Window, ensuring a great first and last impression to the lagoon for our guests. The primary duties of this position are selling entrance tickets and cabanas, providing maps and information, and ensuring an efficient and exceptionally friendly entry and exit from the lagoon. Also maintains accuracy of cash drawers, and proper presentation of surrounding area.

Responsibilities:

  • Ensuring all company policies and procedures are adhered to by self and guests.
  • Ensuring a safe working environment at all times for both internal and external guests.
  • Use and maintain facilities and equipment properly and safely.
  • Must show a sense of urgency while working.
  • Liaison between upper management and guests.
  • Maintain a clean work area, including assisting fellow MCs with theirs, and self, abiding by all wardrobe policies.
  • Communicate any issues to management.
  • Be aware of sales opportunities and promotions within the lagoon.
  • Understand the lagoon’s objectives and your role in ensuring their success.
  • Ensure proper handling of all cash, credit cards, gift cards, ensuring a balanced drawer.
  • Report any theft or suspicious activity to management ASAP.
  • Contribute to innovations that would enhance guest experience.
  • Provide excellent guest service with safety in mind.
  • Take pride in their wardrobe & appearance.
  • Communicate with management regarding your personal development, as well as that of the team, department, and lagoon.

Requirements:

  • Must have flexible availability, willing to work evenings, weekends, and holidays.
  • Work to achieve team, department, and company goals, as illustrated by department management.
  • Provides exceptional service to guests, going above and beyond standard expectations, including being knowledgeable of the company and lagoon.
  • Operate point of sale program efficiently to sell and return tickets and cabanas.

Bartender

We are looking for enthusiastic bartenders to provide an excellent guest drinking experience. Good bartenders will be able to create classic and innovative drinks exceeding customers’ needs and expectations.

Responsibilities

  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
  • Interact with customers, take orders and serve snacks and drinks
  • Assess customers’ needs and preferences and make recommendations
  • Mix ingredients to prepare cocktails
  • Plan and present bar menu
  • Check customers’ identification and confirm it meets legal drinking age
  • Restock and replenish bar inventory and supplies
  • Stay guest focused and nurture an excellent guest experience
  • Comply with all food and beverage regulations

Skills

  • Resume and proven working experience as a bartender
  • Excellent knowledge of in mixing, garnishing and serving drinks
  • Computer literacy
  • Knowledge of a second language is a plus
  • Positive attitude and excellent communication skills
  • Ability to keep the bar organized, stocked and clean
  • Relevant training certificate

Assistant General Manager

The Assistant General Manager, under direction of the General Manager is responsible for
directing all facility operations to include: developing and directing strategic planning efforts;
maximizing sales while monitoring and controlling expenses to meet planned operating
profits; creating and executing strategic business plans, promotions, and productivity targets;
assisting with the development of annual budgets and marketing programs, recruiting, hiring,
and training all employees in accordance with established costs, procedures, and staffing
needs; and providing strong leadership and opportunities for overall facility growth and
individual skill enhancement.
Responsibilities
• Assists in creating a comprehensive standard facility operation manual, including written
policies and procedures for all facility services, administration, and maintenance.
• Works with General Manager on a monthly and yearly management report outlining key
facility statistics and a summary of daily operations. Also reports any current or future
concerns and forwards recommended changes to the General Manager.
• Initiates constant communication and collaboration with various ancillary departments within
the venue to ensure a smooth and efficient operation.
• Submits all paperwork, financial reporting, and payroll.
• Responsible for cash handling policies and procedures.
• Responsible for cash drawer maintenance and daily Deposits.
• Previous Aquatics Management experience preferred.
• Ensures accurate facility maintenance procedures and checklists through routine
preventative maintenance and repair.
• Recruits the key personnel for Reception, Ticketing, Sales, Maintenance, and Operations,
where applicable. Ensures the staff is fully knowledgeable on the use and benefits of services,
products, programs, and activities by conducting regularly scheduled staff meetings and
training workshops.
• Conducts on-going training/educational programs for all department. Holds team meetings
on a regular schedule.
• Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD)
system. Ensures fiscal responsibility through efficient scheduling of facility and, when
necessary, makes changes to stay within budgetary guidelines.
• Assesses all employees’ progress continually; coaches employees with positive
reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual
performance evaluations, and, when necessary, assists in the termination process.
• Provides excellent customer service and monitors guest feedback through the use of
comment cards and other customer care techniques. Supervises and follows up on guest
requests and comments.
• Ensures facility is only accessed by actual members and/or guests, and that it is safe and
secure at all times.

• Directs and oversees all facility operations to ensure achievement of sales and retention
goals, business objectives and facility profitability.
• Maintains cooperation and teamwork throughout the facility, placing a high emphasis on
owner service and satisfaction.
• Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and
sound judgment.
• Ensure compliance with all licensing and health requirements.
Qualifications
• Bachelor’s degree in Leisure or business management field or equivalent work experience in
related field
• Minimum of 3-5 years supervisory experience in a large facility
• Must work evenings and weekends on a regular basis
• Previous Operational Management experience is a must.
• Ensure all work is completed in accordance to policies, procedures and best practices
• Strategic planning, membership marketing and sales, employee supervision and training,
fitness/health promotion, programming, and financial management skills
• Must be able to lift 45-pound weight plates
• Excellent customer service skills
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Effective leadership skills and strong work ethic
• Personal Training and or certifications associated with the industry are highly desirable
• Proficient in appropriate computer skills and office equipment
• Ability to stand for long periods of time.
• Awareness of proper body mechanics to prevent injury
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• Available to work nights, weekends, and holidays
• Bilingual in Spanish is a plus
Job Type: Full-time

Assistant General Manager of Food and Beverage

In this role, your duties will include coordinating daily
operations, maintaining liquor, beer, wine & food cost budgeting, supervising staff members,
and adhering to a high level of customer service.
To ensure success as an AGM of Food & Beverage, you should have an exceptional
understanding of the hospitality industry and display an aptitude for customer service.
Ultimately, you should have excellent managerial skills and the ability to assist with
the recruiting, hiring, and training all employees in accordance with established costs,
procedures, and staffing needs; and provide strong leadership and opportunities for overall
facility growth and individual skill enhancement.
Responsibilities:
Assists in creating a comprehensive standard facility operation manual, including
written policies and procedures for all facility services, administration, and
maintenance.
Works with General Manager on a monthly and yearly management report outlining
key facility statistics and a summary of daily operations. Also reports any current or
future concerns and forwards recommended changes to the General Manager.
Initiates constant communication and collaboration with various ancillary departments
within the venue to ensure a smooth and efficient operation. Submits all paperwork, financial reporting, and payroll.
Responsible for cash handling policies and procedures.
Responsible for cash drawer maintenance and daily Deposits.
Planning, organizing, and managing the daily operations of the hospitality staff to
ensure efficiency.
Oversees liquor, beer, wine, and food inventory.
Calculates costs of food and beverage items for recipe costing.
Supervising staff members and communicating the importance of customer
satisfaction.
Checking the quantity and quality of supplies and equipment on a daily basis, such as
guest amenities.
Maintaining a high standard of customer service according to company operating
procedures.
Attending to any complaints logged by guests in a professional and timely manner.
Performing monthly evaluations of staff members according to performance and
participation.
Creating expenditure reports for senior management review.
Working with the human resources department to recruit and train new personnel.
Determining the future goals of the hospitality division by studying market trends and
working with the marketing team.

Requirements:
At least 5 years of upper level managerial experience working in the hospitality
industry.
Exceptional knowledge of standard hospitality practices and procedures.
Excellent managerial skills and the ability to lead, motivate, and communicate with staff
members.
The ability to work well under pressure in a fast-paced environment.
Solid knowledge of customer service and the ability to resolve conflict in a calm and professional manner.
Excellent organizational skills.

Front of House Staff

You are responsible for taking orders, expediting &
delivering food to guests, and maintaining cleanliness of the restaurant.
To be successful as front of house staff, you should be outgoing, personable, and adept at
stress management.

Responsibilities:

Taking customers’ food and drink orders.
Collaborating with the kitchen and bar staff for prompt and correct delivery of orders.
Transporting food orders from the kitchen to each pertinent table.
Setting tables and rearranging the dining area to accommodate larger groups and prepare
the restaurant for special events
Maintain cleanliness and organization of dining areas including clearing dining tables after
use
Carry dirty dishes from dining areas to the dish washing area. Involves bussing of tables
and stocking all necessary items.
Assist in delivering food and beverages to guests sat at tables.
Cleaning your workstation as needed during downtimes.
Assist in meeting the needs of our guests by providing efficient and friendly service.
Clearing each table once guests have completed their meals, or upon request.

Delivering a memorable dining experience.
Working with management to resolve customer issues as they arise.
Front of House Requirements:
High school diploma or suitable equivalent.
Wearing and maintaining the prescribed uniform.
May require working outside in the sunlight and/or inclement weather.
Excellent verbal communication and memorization skills.
Great interpersonal and teamwork skills.
Ability to remain composed, particularly during stressful or uncomfortable circumstances.

Availability to work evenings, weekends, and holidays.
Willingness to perform additional duties to facilitate the restaurant's operations, as
needed.

Lifeguard

Metro Lagoons is adding staff passionate about the aquatic adventure lifestyle. The duties of
our staff include assisting guests with launching kayaks & paddleboards from the shores of
the lagoon, operating the multi-story water slide, leading sessions on the floating obstacle
course, and ensuring the safety and well being of all our guests. Our team will find themselves
working in the beautiful Caribbean blue waters of the lagoon, bronzing their tan every shift
and making memories with fellow staff & guests.
Positions: Starting at $10/HR
Lifeguards / Swim Instructors
Preferred Experience:
Hospitality- resort, rentals, activities
Theme Park experience
Youth Group or Camp Counselor experience
Paddleboard, SUP, Kayak
Customer Service
Aquatic Instructors
Requirements:
Current Lifeguard certification preferred- we will offer a lifeguard certification course at a cost of $150 plus $39 Red Cross administrative fee, $189 total for those who need a re-certification
or first time certification.
Certification course cost will be reimbursed to the employee after 300 hours of employment without incident.
Please review the Red Cross Lifeguard swim test requirements below:
1. Must complete the prerequisite prior to registering for a Lifeguarding Course.
2. Swim 300 yards continuously demonstrating breath control and rhythmic breathing.
Candidates may swim using the front crawl, breaststroke or a combination of both but swimming on the back or side is not allowed. Swim goggles may be used.
3. Tread water for 2 minutes using only the legs. Candidates should place their hands under the armpits.
4. Complete a timed event within 1 minute, 40 seconds.
Starting in the water, swim 20 yards. The face may be in or out of the water.
Swim goggles are not allowed.
Surface dive, feet-first or head-first, to a depth of 7 to 10 feet to retrieve a
10-pound object.

Return to the surface and swim 20 yards to return to the starting point with
both hands holding the object and keeping the face at or near the surface so
they are able to get a breath. Candidates should not swim the distance
under water.
Exit the water without using a ladder or steps.
Job Type: Part-time
Pay: From $10.00 per hour

Grounds Worker

The Lagoons Grounds Crew is responsible for maintaining the cleanliness of the lagoon’s
amenities. This position is responsible for interacting positively with all staff and guests while
always monitoring the lagoon area cleanliness and safety.
Responsibilities:
• Maintains the cleanliness and order of the lagoon to include sweeping, mopping, and
vacuuming, taking out the trash, clean metal fixtures and fittings, empty and clean trash
containers and laundry bins, clean toilets, mirrors, sinks.
• Ensures all areas are clean and replenishes supplies as needed.
• Ensures all amenities are re-stocked throughout the day.
• Becomes knowledgeable about the facility and its amenities in order to effectively
communicate with guests.
• Greets each and every guest with a smile and direct eye contact.
• Informs facility management of any member, guest, or facility issues.
• Reports any incidents or accidents to a member of the management team.
• Other duties as assigned
Qualifications
• High School Diploma or GED
• Must be able to speak and understand the English language.
• Availability When Facility Is Open: This could include nights, weekends, and holidays.
• Ability to stand for long periods.
• Basic cleaning knowledge.
• Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force
frequently and 10 pounds of force constantly to move light objects.
• This position requires the following abilities: climbing, balancing, kneeling, crouching,
reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense,
repetitive motions, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools: mops, brooms, vacuum
cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants, towels, guest
supplies such as soap, shampoo, and conditioner, and linen carts.
• The employee may be required to be exposed to noise, wet and humid conditions, fumes,
odors, dust, chemical materials, mechanical equipment.
• Proficient in appropriate computer skills and office equipment.
• The employee is required to use hands to finger, handle, feel or operate objects, tools, or
controls; and reach with hands and arms.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Previous experience in maintaining the cleanliness of an upscale facility preferred.
Job Type: Part-time
Pay: $10.25 – $11.00 per hour

Grounds Supervisor

Essential Job Duties / Supportive Functions:
Responsible for cleaning team of lagoon grounds.
Assists in the development and in collaboration with Crystal Lagoons a
comprehensive standard facility operation manual for the cleaning of the lagoon,
including written policies and procedures for maintaining a crystal lagoon,
administration, and maintenance.
Prepares any incident or accident reports and forwards them to the General
Manager.
Submits all paperwork and financial reporting.
Develops and maintains accurate department maintenance procedures and
checklists through routine preventative maintenance logs.
Collaborate with all vendors involved in the routine cleaning of the lagoon
grounds.
Maintains a monthly inventory of supplies, equipment, and or products. Orders all
grounds supplies.
Maintains the cleanliness and order of the lagoon to include sweeping, mopping,
and vacuuming, taking out the trash, clean metal fixtures and fittings, empty and
clean trash containers and laundry bins, clean toilets, mirrors, sinks.
Assesses all department employees’ progress continually; coaches employees
with positive reinforcement, and disciplines, when necessary, fairly and
consistently; participates in annual performance evaluations, and, when
necessary, assists in the termination process.
Provides excellent customer service and monitors guest feedback through the
use of comment cards and other customer care techniques. Supervises and
follows up on department’s guest requests and comments.
Ensures facility is only accessed by actual members and/or guests, and that it is
safe and secure at all times.
Develops annual budget for lagoon operations and ensures fiscal responsibility
through efficient scheduling of department and, when necessary, makes changes
to stay within budgetary guidelines. Maintains licenses and verifies that all
employees have current certifications as required.
Assists staff with lifting and storing facility equipment, furniture, and products to
help maintain facility and prepare for special events.
Qualifications/Requirements:
-Minimum of three-year experience in an Maintenance related position.
-Supervisory experience preferred.
-Ability to lift 50 lbs.
-Ability to obtain CPR, First Aid & AED Certifications within 3 months of getting
hired
-Excellent communication skills.
-Ability to work out in the elements in all types of weather.
-Basic cleaning knowledge.
-Efficient, well organized, and able to handle a variety of duties simultaneously.
-Professional manner, discretion, and appearance.

– Excellent verbal and written skills.
-Energetic, enthusiastic and motivational.
– Effective leadership skills and a strong work ethic
Education Requirements:
· HS Diploma or equivalent
· Associate and/or Bachelor Degree Preferred
Supervisory Responsibilities:
· Directly supervise all lagoon grounds personnel
Miscellaneous:
· Normal work hours: Varied to include nights, weekends, and holidays.
· Proficient in appropriate computer skills and office equipment.

General Manager

Metro Lagoons is pleased to announce we are seeking a General Manager.
The General Manager is responsible for directing all facility operations to include: developing
and directing strategic planning efforts; maximizing sales while monitoring and controlling
expenses to meet planned operating profits; creating and executing strategic business plans,
promotions, and productivity targets; assisting with the development of annual budgets and
marketing programs, recruiting, hiring, and training all employees in accordance with
established costs, procedures, and staffing needs; and providing strong leadership and
opportunities for overall facility growth and individual skill enhancement.
Responsibilities
• Develops a comprehensive standard facility operation manual, including written policies and
procedures for all facility services, administration, and maintenance.
• Develops, through use of a template, a weekly, monthly and yearly management report
outlining key facility statistics and a summary of daily operations. Also reports any current or
future concerns and forwards recommended changes to the owner.
• Initiates constant communication and collaboration with various ancillary departments within
the venue to ensure a smooth and efficient operation.
• Submits all paperwork, financial reporting, and payroll.
• Previous Operational Management experience preferred.
• Previous Aquatics Management experience preferred.
• Ensures accurate facility maintenance procedures and checklists through routine
preventative maintenance and repair.
• Maintains a monthly inventory of supplies, equipment, and or products.
• Recruits the key personnel for Reception, Ticketing, Sales, Maintenance, Aquatics, and
Operations, where applicable. Ensures the staff is fully knowledgeable on the use and benefits
of services, products, programs, and activities by conducting regularly scheduled staff
meetings and training workshops.
• Conducts on-going training/educational programs for department. Holds team meetings on
a regular schedule.
• Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD)
system. Ensures fiscal responsibility through efficient scheduling of facility and, when
necessary, makes changes to stay within budgetary guidelines.
• Assesses all employees’ progress continually; coaches employees with positive
reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual
performance evaluations, and, when necessary, assists in the termination process.
• Provides excellent customer service and monitors guest feedback through the use of
comment cards and other customer care techniques. Supervises and follows up on guest
requests and comments.
• Ensures facility is only accessed by actual members and/or guests, and that it is safe and
secure at all times.

• Directs and oversees all facility operations to ensure achievement of sales and retention
goals, business objectives and facility profitability.
• Attends all management functions and meetings associated with client.
• Develops annual strategic plan highlighting targeted operational, marketing, programming,
customer service and financial objectives.
• Recommends and develops marketing strategies to include planning/coordinating
promotions, facility activities and effective advertising.
• Maintains cooperation and teamwork throughout the facility, placing a high emphasis on owner service and satisfaction.
• Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.
• Develops and implements systematic membership programs that targets new members, general memberships, and infrequent users.
• Ensure compliance with all licensing and health requirements.
• Other duties as assigned
Qualifications
• Bachelor’s degree in Leisure or business management field or similar
• Minimum of 5-7 years supervisory experience in a large facility
• Must work evenings and weekends on a regular basis
• Strategic planning, membership marketing and sales, employee supervision and training, fitness/health promotion, programming, and financial management skills
• Must be able to lift 45-pound weight plates
• Excellent customer service skills
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Effective leadership skills and strong work ethic
• Personal Training and or certifications associated with the industry are highly desirable
• Proficient in appropriate computer skills and office equipment
• Ability to stand for long periods of time.
• Awareness of proper body mechanics to prevent injury
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
• Available to work nights, weekends, and holidays
Job Type: Full-time

Lifeguard Manager

Unique opportunity for a Lifeguard Manager looking to grow with a unique and fun concept.
Under close supervision of the General Manager performs professional duties in ensuring,

effective performance of lifeguard functions. Assists in hiring, training, scheduling, and
appraising lifeguards. Ensures that lifesaving certification is current and that all lifeguards are
fully competent in performing water rescue procedures, coordinates in ensuring safety of
patrons in and around the pools, monitoring swimmers and to enforce all safety rules.
KEY RESPONSIBILITIES
Performs all lifeguard responsibilities including monitoring pool activities, applying first
aid, and performing water rescues as necessary.
Ensures that swimmers are well supervised in the pool and surrounding areas.
Orients new lifeguards to job duties and responsibilities. Ensures all lifeguards are
current on their training and certifications.
Schedules, coordinates and conducts in service training. Ensures lifeguards are fully
competent in first aid, CPR, and all water rescue techniques.
Assists with the scheduling of lifeguards to ensure that adequate coverage of pool
areas are maintained during operating hours.
Ensures that lifeguards perform in accordance with established safety regulations and
policies.
Keeps management well informed of pool maintenance needs.
Interfaces with patrons regarding concerns, problems, or any other significant issues.
Provides input and feedback while responding to problems.
Ensures that aquatic programs are occurring as desired and assists with the overall
management of swimming events.
Qualifications
Minimum 2 years paid lifeguard experience or previous lifeguard supervisory
experience.
Must posses American Red Cross Training certification in Community First Aid and CPR for the Professional Rescuer.

Must posses American Red Cross Water Safety Instructor certification.
Ability to pass a prepared water test.
Working knowledge of lifesaving techniques.
Ability to communicate effectively with guests, mangers, and other employees.
Ability to remain alert, attentive, and responsible.
Ability to be a team player.
Weekends and Holidays are required
All candidates will be required to pass a background test.
Job Type: Full-time